Loading LarnaStay..
Loading LarnaStay..
Safety & Trust
LarnaStay is built on verification, secure payments, and transparent reviews. Here's exactly how we protect guests and hosts on every booking.
How We Protect You
Every host must submit a government-issued photo ID, a selfie holding the ID, and a recent utility bill before their listing goes live. Our team manually reviews every submission.
All transactions are processed by Paystack and Flutterwave β PCI-DSS compliant payment gateways. We never store your card details. Every transaction is encrypted end-to-end.
Only guests who have completed a verified stay can leave a review. Reviews cannot be edited or deleted by hosts. Our team monitors for fake or manipulated reviews.
Our fraud team monitors suspicious activity 24/7. Accounts with abnormal booking patterns, duplicate identities, or fake listings are suspended immediately.
For Guests
Never pay a host directly before booking through the platform. Legitimate hosts will not ask for payment outside of LarnaStay. Report any such request immediately.
Look for the blue β Verified badge on host profiles. Verified hosts have submitted ID and address documents reviewed by our team.
Read guest reviews carefully. A property with 20+ genuine reviews and a 4.5+ rating is a reliable choice. Be cautious of newly listed properties with no reviews.
Each property has specific rules β check-in times, guest limits, smoking and pet policies. Violations may result in early termination without refund.
Keep all communication with hosts on the LarnaStay platform before booking. This protects you if a dispute arises and we need to review the conversation.
If something goes wrong at a property, contact LarnaStay support immediately on WhatsApp. We are available 7 days a week to mediate and resolve issues.
For Hosts
Complete host verification to earn the trusted blue badge. Verified listings get 3Γ more bookings than unverified ones.
Only upload real photos of the actual property. Misleading photos lead to negative reviews and account suspension.
LarnaStay's secure payment system protects you too. Never ask guests to pay through personal bank transfers or cash before arrival.
Nigerian law and LarnaStay policy prohibit refusing bookings based on race, ethnicity, religion, gender, or disability. Violations result in permanent account removal.
The property guests arrive at must match the listing. Downgraded rooms, missing amenities, or dirty premises are reportable and may result in a full guest refund at your cost.
Hosts who fail to respond to guest queries within 24 hours consistently receive lower ratings. Enable WhatsApp notifications in your dashboard settings.
If you encounter a fake listing, fraudulent behaviour, a safety hazard at a property, or any conduct that violates LarnaStay's policies β report it immediately. Our trust & safety team reviews all reports within 24 hours.
LarnaStay stands behind every booking made on our platform.
Browse Verified Stays